Refund Policy
Transparent and straightforward refund terms for your convenience
Overview
At InspirationDailyCorner, we recognize that plans can change, and we are committed to upholding a clear and honest refund policy. This document provides details about the scenarios in which refunds can be given for yacht charter services.
Examine this policy thoroughly prior to booking a trip. By reserving a charter with InspirationDailyCorner, you are confirming that you accept these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Entitled to: A complete refund, excluding handling fees
Time to Process: 5-7 working days
Handling Charge: €50 for credit card transactions
Requirements: Must submit a written request via email or telephone
24-72 Hours Before Charter
Entitled to: 50% of the overall charter expense
Time to Process: 7-10 working days
Handling Charge: €25 is taken from the refund amount
Requirements: A valid justification is necessary; admin costs are applicable
Less than 24 Hours Before Charter
Entitled to: No refund will be issued
Exception: Emergent situations may be reviewed
Alternative: A credit for chartering may be extended at the discretion of the management
Requirements: Proof is required for emergency claims
Weather-Related Cancellations
Our Commitment to Safety
We prioritize safety above all. If our certified captain assesses that the weather is hazardous for sailing, we offer flexible alternatives:
- Complete Refund: Issued if it is not feasible to reschedule
- Change Date: Shift your trip to another available slot without any extra fees
- Charter Credit: Obtain a voucher valid for a full year from the original charter date
Method of Weather Evaluation
Our process for weather evaluation includes:
- An analysis of wind currents and direction
- Checks on wave intensity and marine conditions
- Forecasts of visibility levels and precipitation
- Advisories and cautions from the Coast Guard
- A safety judgment made by our professional captain
Timing for Decision: Determinations regarding weather cancellations are made at most 4 hours before the scheduled departure.
Medical Emergency Refunds
Unforeseen Emergencies
We are aware that sudden medical emergencies can occur. Under the following instances, special consideration may be granted:
- Sudden illness or harm necessitating hospitalization
- Passing of a family member
- Called to active military duty or emergency recall
- Legal obligations such as jury duty or court orders
- Natural calamities that impact travel
Proving an Emergency
For emergency refund claims, please provide the following:
- Confirmation from a medical institution or hospital papers
- A death certificate (where applicable)
- Official military notification
- Legal summons or notice for jury service
- Advisories or official declarations of crisis
Processing: Emergency refunds are processed within 3-5 working days after proper documentation has been received.
Operational Cancellations
Technical Failures
If the boat allocated to you suffers from technical issues that can't be immediately fixed:
- Replacement Vessel: We will attempt to find a similar substitute
- Complete Refund: Provided if no appropriate replacement is on hand
- Partial Refund: Granted if the replacement has a different rate
- Compensation: Additional recompense may be extended for the hassle caused
Inability of Crew Availability
In the unusual event that certified crew members are not available:
- A substitute crew will be sought if feasible
- Complete refund if the charter is unable to take place
- Option to reschedule without incurring more expenses
Refund Administration
Mode of Reimbursement
We return funds via the same method used for the original transaction:
- Credit Card: Typically takes 5-7 business days
- Bank Transfer: Generally 7-10 business days
- Cash/Check: Approximately 3-5 business days
Administrative Charges
Credit Card Fees
€50 fee for cancellations more than 72 hours in advance
Bank Transfer Fees
€25 fee for all bank transfer refunds
Foreign Transaction Fees
Extra charges might apply for transactions outside domestic boundaries
Credit for Future Charters
Credit Issuance
In specific scenarios, we may offer charter credits instead of reimbursements:
- Last-minute cancellations (under 24 hours)
- Cancellations due to bad weather
- Voluntary requests to change the date
- Interruptions due to operational issues
Credit Conditions
- Term of Effectiveness: 12 months starting from the date of issuance
- Transfer Restrictions: Credits cannot be transferred
- Value: Equates to the full value of the charter without any fees deducted
- Application: Can be used for any open charter slots
- Expiration: Credits valid up to but not beyond 12 months
Compensation for a Reduced Service
Service Disruptions
Should your charter be interrupted or cut short due to reasons we can control:
- A proportional refund for the time not utilized
- A voucher for a future equal-value charter
- Gratis services or enhancements
Disruptions Caused by Guests
In the event a charter is concluded early as a result of guest behavior or breaches of safety:
- No reimbursement for the portion not used
- Full payment remains owed
- Extra fees might be incurred
Negotiating Refund Conflicts
If you are not in agreement with the outcome of a refund claim, you have several options:
- Request an assessment from our management
- Submit more evidence or information
- Seek help from consumer advocates
- Pursue your rights under the governing legal framework
Process for Refund Applications
Initial Step: Get in Touch
Send in your reimbursement inquiry using:
- Email: [email protected]
- Phone: +358 9 1234567890
- Directly at our waterfront office
Second Step: Offer Information
The following details should be included in your request:
- Confirmation code for your reservation
- Date and time of the charter
- The grounds for cancellation
- Any supporting material (if relevant)
- Preferred method for reimbursement
Final Step: Examining and Processing
Our team will acknowledge your application within a day, evaluate it in light of this policy, respond with a decision within two days, and handle any approved refunds according to the times stated previously.
Significant Points
- All requests for refunds must be recorded in writing
- Refunds are issued in €, independent of the currency used for payment
- Purchasing insurance for your trip is advised
- This policy can be modified, with a notice period of thirty days
- Reimbursements are subject to relevant tax laws and regulations
Communication Details
To inquire about refunds or to present a request for one:
Department of Refunds
InspirationDailyCorner Marine Services Ltd.
Marina Point
Helsinki 00150
Finland
Phone: +358 9 1234567890
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM